Privacy Policy

Effective date: August 3, 2026

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Nashville Junk Crew (“Nashville Junk Crew,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a quote, contact us, schedule junk-removal services, or otherwise interact with our business.

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1. Information We Collect

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We may collect information that you voluntarily provide, including:

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• Your name

• Telephone number

• Email address

• Service address

• Details about the items or materials you want removed

• Preferred appointment dates and times

• Photographs you submit for an estimate

• Messages, questions, and other information you send to us

• Payment and transaction information

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Payment-card information may be processed directly by a third-party payment processor. Nashville Junk Crew may not receive or store your complete card number.

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We may also automatically collect limited technical information when you use our website, such as:

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• Internet Protocol address

• Browser and device type

• Pages visited

• Approximate location

• Date and time of visits

• Referring website

• Website interactions and performance data

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2. How We Use Your Information

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We may use your information to:

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• Respond to questions and quote requests

• Provide estimates

• Schedule and perform junk-removal services

• Contact you about appointments or service updates

• Process payments and maintain transaction records

• Provide customer support

• Improve our website, advertising, and services

• Prevent fraud, misuse, or security incidents

• Comply with legal, tax, insurance, and recordkeeping obligations

• Send promotional communications when permitted by law

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3. Calls and Text Messages

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If you provide your telephone number, we may call or text you regarding your quote request, appointment, service, payment, or other customer-service matters.

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If you separately agree to receive promotional text messages, you may opt out at any time by replying STOP. You may reply HELP for assistance or contact us using the information below. Message and data rates may apply. Consent to receive promotional messages is not required to purchase our services.

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We do not sell or share mobile opt-in information or consent with third parties for their own marketing purposes. We may share information with service providers that help us deliver communications on our behalf.

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4. Cookies and Analytics

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Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, measure advertising performance, and improve the user experience.

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Your browser may allow you to block or delete cookies. Disabling cookies could affect the operation of certain website features.

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Third-party website, analytics, advertising, scheduling, or payment providers may use their own cookies or similar technologies. Their practices are governed by their respective privacy policies.

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5. How We Share Information

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We may share information with:

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• Website-hosting and technology providers

• Payment processors

• Scheduling and communication providers

• Analytics and advertising providers

• Accountants, insurers, attorneys, and other professional advisers

• Contractors or workers assisting with requested services

• Government authorities when required by law

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We may also disclose information when reasonably necessary to protect our rights, property, customers, employees, or the public.

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We do not sell personal information for money. We do not share your personal information with unrelated third parties for their independent direct-marketing purposes.

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6. Photographs

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If you submit photographs for an estimate, we will use them to evaluate the requested work, prepare pricing, plan the service, maintain business records, or resolve service-related questions.

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We will not intentionally use customer-submitted photographs in public advertising or social-media content without permission.

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7. Data Retention

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We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, and meet legal obligations.

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Retention periods may vary depending on the type of information and the reason it was collected.

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8. Data Security

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We use reasonable administrative, technical, and physical measures designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

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Please do not send Social Security numbers, complete payment-card details, passwords, or other highly sensitive information through a general website contact form, email, or text message.

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9. Your Choices

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You may contact us to:

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• Ask what personal information we maintain about you

• Request that inaccurate information be corrected

• Request deletion of certain information

• Opt out of promotional emails or text messages

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We may retain information when reasonably necessary to complete a transaction, maintain required records, prevent fraud, resolve disputes, or comply with the law.

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Promotional emails may contain an unsubscribe link. Transactional messages about quotes, appointments, or active services may continue when necessary.

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10. Children’s Privacy

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Our website and services are intended for adults and are not directed toward children under 13. We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

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11. Third-Party Websites and Services

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Our website may contain links to third-party websites or use services operated by other companies. We are not responsible for the privacy, security, or content practices of those third parties. Please review their policies before providing personal information.

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12. Changes to This Policy

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We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of our website after an update is subject to the revised policy.

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13. Contact Us

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If you have questions, concerns, or requests regarding this Privacy Policy, contact:

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Nashville Junk Crew
Phone: 615-375-6893
Email: nashvillejunkcrew@gmail.com
 

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